Report A Claim

Reporting a Claim

We recognize that every client and situation is different so we address each claim with an individualized approach. Here are the ways that you can report a claim to Berkley One:

California residents: Please see our CCPA Notice at Collection of Personal Information.

Log in to your account at my.berkleyone.com and submit your claim securely in real-time .
Email us at claims@berkleyone.com or call us at 855-663-8551
Contact your independent agent.

What You Can Do Right Away

Encountering a loss to your home or your car can be unsettling but there are things you can do to help secure the scene and record the damage. Here are a few recommended steps to take:

  • Call 911 for emergency assistance if needed.
  • Take steps to prevent further damage (i.e. putting a bucket under a leaking pipe).
  • Take photos of the scene and the damage.
  • Exchange insurance and contact information with anyone involved or witnesses to the accident or loss.
  • Call your agent. Your agent has a wealth of experience and can help advise you on submitting a claim.

Here to Help Restore Your World

Incurring a loss can be stressful and upsetting. We understand. And more importantly, we’re here and ready to help. You can count on us to rally an expert team around you, make the process simple and efficient and provide the confidence you need to keep your life moving forward.

Speed

Speed matters, especially when you have a claim and that’s why you can expect that a Berkley One claims specialist will contact you promptly. We average under 1 hour to get in touch—even for claims submitted after hours and on weekends. And when it comes to property claims, inspectors are typically out to your home in under 24 hours.

Empathy

Empathy and trust are at the core of what we do. First we’ll listen and then we can respond with service and solutions. And we’ll work at your pace and communicate with you in the manner that you choose.

Options

We offer a variety of options to help get covered repairs done right, including over 1,500 vetted, insured home contractors and 24,000 auto repair facilities.

Expertise

Our claims specialists have an average of 20+ years of experience settling claims and you can count on them to help get your world back up and running seamlessly.

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